Privacy Policy

1. Introduction

VedTech Solutions Limited ("VedTech", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS Platform.

This Policy is governed by the Data Protection Act, 2020 of Jamaica and other applicable privacy laws.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, phone number
• Billing Information: Payment card details (processed by our payment provider), billing address
• Support Information: Communications with our support team
• Customer Data: Any data you upload to your Instance

2.2 Information Collected Automatically

• Usage Data: Instance resource usage, login times, feature usage
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies for authentication and preferences

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing notices
• Respond to support requests and communications
• Send service announcements and updates
• Monitor and analyze usage patterns for improvement
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Payment processors, hosting providers, and other vendors who assist in providing the Service
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest
• Secure data centers with physical access controls
• Regular security assessments and monitoring
• Employee access controls and training

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to provide the Service and comply with legal obligations. After account termination:

• Customer Data: Deleted within 21 days (7-day grace period + 14-day warning period)
• Backups: Retained for 30-90 days depending on plan, then deleted
• Billing Records: Retained for 7 years as required by tax laws
• Support Communications: Retained for 2 years

7. Your Rights

Under the Data Protection Act, 2020 of Jamaica, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, contact us at: privacy@vedtechsolutions.com

8. International Data Transfers

Your data may be processed on servers located outside Jamaica. We ensure appropriate safeguards are in place for any international transfers in accordance with applicable data protection laws.

9. Cookies and Tracking

We use essential cookies for:

• Authentication and session management
• Security features (CSRF protection)
• User preferences

You can disable cookies in your browser settings, but some features may not function properly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Policy on our website and updating the "Last Updated" date.

11. Contact Us

For privacy-related inquiries, contact our Data Protection Officer: